Who is the Washington County Service Authority?

Operation and Maintenance

The operation and maintenance of a large, aging water and emerging sewer system across rolling-to-steep topography result in significant cost. Combined, WCSA has six treatment facilities (four water, two sewer), four water and two sewer purchase/sales contracts, and 52  (26 water, 26 sewer) pumping stations – all of which operate 24 hours per day, seven days a week, 365 days per year.

More than 150 electric motors, ranging in size from one to 600 horsepower, must be operated to treat, distribute and convey water and sewer daily. A variety of chemicals are used in water and sewer treatment, such as chlorine and fluoride, to name a few. Making sure pumps run when they are supposed to, and adding the proper variety and amount of chemicals are of utmost importance.

All operation and maintenance work requires tools and equipment. Motor, pump and process equipment requires maintenance just like our automobiles, except this is more like an airplane in that we do not want a malfunction to result in a service interruption or impure water. So in addition to vehicles, dump trucks, trailers, backhoes and compressors, we must retain highly skilled personnel to ensure that everything is done properly and efficiently. 

A team of 54 water and sewer operators, maintenance, meter distribution and collection personnel ensure that everything operates smoothly. If there is a service interruption due to a line break or problem at one of our treatment facilities, it is repaired as quickly as possible. 

Additionally, 19 administrative personnel ensure that the business side of things is operating smoothly. They oversee billing, collections, engineering, human resources, procurement and the like. 


WCSA is regulated by many different agencies and statutes. The two primary agencies are the Virginia Department of Health Office of Drinking Water Programs (water) and the Virginia Department of Environmental Quality (sewer). Permits are issued by these agencies that direct us to statewide regulations in general, and then set forth specific regulations unique to the environment (such as the stream from which we withdraw or to which we discharge) and the type of facility we operate. Much of what we do revolves around meeting or exceeding these and other regulations.

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