[et_pb_section fb_built=”1″ _builder_version=”4.9.10″ _module_preset=”default” background_image=”https:\/\/wcsawater.com\/wp-content\/uploads\/2021\/11\/water-background.jpg”][et_pb_row column_structure=”2_3,1_3″ custom_padding_last_edited=”on|phone” _builder_version=”4.9.10″ _module_preset=”default” custom_margin_tablet=”” custom_margin_phone=”||0px||false|false” custom_margin_last_edited=”on|phone” custom_padding_tablet=”” custom_padding_phone=”||0px||false|false”][et_pb_column type=”2_3″ _builder_version=”4.9.10″ _module_preset=”default”][et_pb_text _builder_version=”4.9.10″ _module_preset=”default” header_text_color=”#0C71C3″]<\/p>\n
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Frequently Asked Questions<\/p>\n
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Because WCSA\u2019s Meter Replacement Project is nearing completion, we are updating our customers on what these new water meters provide and how they impact you.<\/p>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.9.10″ _module_preset=”default”][et_pb_image src=”https:\/\/wcsawater.com\/wp-content\/uploads\/2021\/11\/new-water-meter.png” alt=”New WCSA Water Meter” title_text=”new-water-meter” _builder_version=”4.9.10″ _module_preset=”default” animation_style=”slide” animation_direction=”right”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.9.10″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”|||20px|false|false” border_radii=”off|12px|12px||”][et_pb_column type=”3_5″ _builder_version=”4.9.10″ _module_preset=”default” custom_padding=”|20px|||false|false”][et_pb_text _builder_version=”4.9.10″ _module_preset=”default” text_font=”Bevan||||||||” text_text_color=”#E09900″ text_font_size=”22px” custom_margin=”||10px||false|false”]<\/p>\n
Why are our water meters being replaced?<\/span><\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.9.10″ _module_preset=”default”]<\/p>\n Like many things, with age comes deterioration, and over time water meters begin to slow and eventually stop. Older meters become less accurate as their moving parts wear out and are more prone to maintenance issues. As a result, they are unable to effectively track the total amount of water moving through them.<\/p>\n WCSA is replacing all water meters across our entire system with meters that perform reliably and accurately throughout their projected 15-year minimum lifespan. This project is part of our strategic planning process to provide for the long-term needs of current and future customers.<\/p>\n [\/et_pb_text][et_pb_image src=”https:\/\/wcsawater.com\/wp-content\/uploads\/2021\/11\/mother-helping-daughter-wash-her-hands.jpg” alt=”mother-helping-daughter-wash-her-hands” title_text=”mother-helping-daughter-wash-her-hands” disabled_on=”on|off|on” _builder_version=”4.9.10″ _module_preset=”default” custom_padding=”||||false|false” animation_style=”flip”][\/et_pb_image][et_pb_text _builder_version=”4.9.10″ _module_preset=”default” text_font=”Bevan||||||||” text_text_color=”#E09900″ text_font_size=”22px” custom_margin=”||10px||false|false” custom_padding=”||||false|false”]<\/p>\n What are the existing meters being replaced with?<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.9.10″ _module_preset=”default”]<\/p>\n Existing positive displacement (moving parts) meters are being replaced with ultrasonic (no moving parts) meters. The accuracy of these meters does not degrade over time. These meters will be installed with smart water meter technology using Advanced Meter Infrastructure (AMI).<\/p>\n [\/et_pb_text][et_pb_image src=”https:\/\/wcsawater.com\/wp-content\/uploads\/2021\/11\/woman-taking-laundry-from-clothes-dryer.jpg” alt=”woman-taking-laundry-from-clothes-dryer” title_text=”woman-taking-laundry-from-clothes-dryer” disabled_on=”on|off|on” _builder_version=”4.9.10″ _module_preset=”default” custom_padding=”||||false|false” animation_style=”flip”][\/et_pb_image][et_pb_text _builder_version=”4.9.10″ _module_preset=”default” text_font=”Bevan||||||||” text_text_color=”#E09900″ text_font_size=”22px” custom_margin=”||10px||false|false”]<\/p>\n What is Advanced Meter Infrastructure (AMI)?<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.9.10″ _module_preset=”default”]<\/p>\n With AMI, WCSA will be able to read your new water meter without having to personally access your property. The meters will also automatically collect readings multiple times per day as well as on-demand, instead of one reading each month. This automated process will allow us to provide improved customer service through data access, reduce water loss due to leaks, and improve operational efficiencies by capturing real-time meter data without drive-by readings.<\/p>\n [\/et_pb_text][et_pb_image src=”https:\/\/wcsawater.com\/wp-content\/uploads\/2021\/11\/grandfather-with-waterhose-sprays-granddaughter-with-water.jpg” alt=”grandfather-with-waterhose-sprays-granddaughter-with-water” title_text=”grandfather-with-waterhose-sprays-granddaughter-with-water” disabled_on=”on|off|on” _builder_version=”4.9.10″ _module_preset=”default” custom_padding=”||||false|false” animation_style=”flip”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.9.10″ _module_preset=”default”][et_pb_image src=”https:\/\/wcsawater.com\/wp-content\/uploads\/2021\/11\/mother-helping-daughter-wash-her-hands.jpg” alt=”mother-helping-daughter-wash-her-hands” title_text=”mother-helping-daughter-wash-her-hands” disabled_on=”on|on|off” _builder_version=”4.9.10″ _module_preset=”default” custom_padding=”|16px|||false|false” animation_style=”flip”][\/et_pb_image][et_pb_image src=”https:\/\/wcsawater.com\/wp-content\/uploads\/2021\/11\/woman-taking-laundry-from-clothes-dryer.jpg” alt=”woman-taking-laundry-from-clothes-dryer” title_text=”woman-taking-laundry-from-clothes-dryer” disabled_on=”on|on|off” _builder_version=”4.9.10″ _module_preset=”default” custom_padding=”|16px|||false|false” animation_style=”flip”][\/et_pb_image][et_pb_image src=”https:\/\/wcsawater.com\/wp-content\/uploads\/2021\/11\/grandfather-with-waterhose-sprays-granddaughter-with-water.jpg” alt=”grandfather-with-waterhose-sprays-granddaughter-with-water” title_text=”grandfather-with-waterhose-sprays-granddaughter-with-water” disabled_on=”on|on|on” _builder_version=”4.9.10″ _module_preset=”default” custom_padding=”|16px|||false|false” animation_style=”flip” disabled=”on”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_5,3_5″ _builder_version=”4.9.10″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”|20px||20px|false|false” border_radii=”off|||12px|12px”][et_pb_column type=”2_5″ _builder_version=”4.9.10″ _module_preset=”default” custom_padding=”||||false|false”][et_pb_image src=”https:\/\/wcsawater.com\/wp-content\/uploads\/2021\/11\/boy-washing-hands.jpg” alt=”boy-washing-hands” title_text=”boy-washing-hands” force_fullwidth=”on” disabled_on=”on|on|off” _builder_version=”4.9.10″ _module_preset=”default” custom_padding=”||||false|false” animation_style=”flip”][\/et_pb_image][et_pb_image src=”https:\/\/wcsawater.com\/wp-content\/uploads\/2021\/11\/dog-receiving-a-bath.jpg” alt=”dog-receiving-a-bath” title_text=”dog-receiving-a-bath” force_fullwidth=”on” disabled_on=”on|on|off” _builder_version=”4.9.10″ _module_preset=”default” custom_padding=”||||false|false” animation_style=”flip”][\/et_pb_image][et_pb_image src=”https:\/\/wcsawater.com\/wp-content\/uploads\/2021\/11\/sprinkler.jpg” alt=”grandfather-with-waterhose-sprays-granddaughter-with-water” title_text=”sprinkler” force_fullwidth=”on” disabled_on=”on|on|off” _builder_version=”4.9.10″ _module_preset=”default” custom_padding=”||||false|false” animation_style=”flip”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.9.10″ _module_preset=”default”][et_pb_text _builder_version=”4.9.10″ _module_preset=”default” text_font=”Bevan||||||||” text_text_color=”#E09900″ text_font_size=”22px” custom_margin=”||10px||false|false”]<\/p>\n Will the new meter cause my monthly water bills to increase?<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.9.10″ _module_preset=”default”]<\/p>\n Once your old meter is replaced with a new meter, your first bill may be slightly higher. That is because the new meter is measuring your water usage more precisely, and your old meter may not have been fully measuring your actual usage. After the first bill or two, you should expect to see the usage level out.<\/p>\n [\/et_pb_text][et_pb_image src=”https:\/\/wcsawater.com\/wp-content\/uploads\/2021\/11\/boy-washing-hands.jpg” alt=”mother-helping-daughter-wash-her-hands” title_text=”boy-washing-hands” disabled_on=”on|off|on” _builder_version=”4.9.10″ _module_preset=”default” custom_padding=”||||false|false” animation_style=”flip”][\/et_pb_image][et_pb_text _builder_version=”4.9.10″ _module_preset=”default” text_font=”Bevan||||||||” text_text_color=”#E09900″ text_font_size=”22px” custom_margin=”||10px||false|false”]<\/p>\n Do I have to pay for the new meter?<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.9.10″ _module_preset=”default”]<\/p>\n All costs related to the project are recouped through our existing water rates.<\/p>\n [\/et_pb_text][et_pb_image src=”https:\/\/wcsawater.com\/wp-content\/uploads\/2021\/11\/dog-receiving-a-bath.jpg” alt=”woman-taking-laundry-from-clothes-dryer” title_text=”dog-receiving-a-bath” disabled_on=”on|off|on” _builder_version=”4.9.10″ _module_preset=”default” custom_padding=”||||false|false” animation_style=”flip”][\/et_pb_image][et_pb_text _builder_version=”4.9.10″ _module_preset=”default” text_font=”Bevan||||||||” text_text_color=”#E09900″ text_font_size=”22px” custom_margin=”||10px||false|false”]<\/p>\n When is the project expected to be completed?<\/span><\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.9.10″ _module_preset=”default”]<\/p>\n Water meter replacements began earlier this year and are expected to be completed by the end of 2021. The AMI communication portion of the project is currently in the testing phase, which is expected to be completed by March 2022.<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.9.10″ _module_preset=”default” text_font=”Bevan||||||||” text_text_color=”#E09900″ text_font_size=”22px” custom_margin=”||10px||false|false”]<\/p>\n How will I know when my new meter is installed and operational?<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.9.10″ _module_preset=”default”]<\/p>\n Signs the meter has been replaced include:<\/p>\n <\/span>1) <\/span>A brief water outage<\/p>\n <\/span>2) <\/span>Seeing a technician replacing the meter<\/p>\n <\/span>3) <\/span>Noticing a new lid on your meter box<\/p>\n <\/span>4) <\/span>Noticing a slight increase in your bill (if the old meter had <\/span>5) <\/span>A combination of the above <\/span><\/p>\n [\/et_pb_text][et_pb_image src=”https:\/\/wcsawater.com\/wp-content\/uploads\/2021\/11\/sprinkler.jpg” alt=”grandfather-with-waterhose-sprays-granddaughter-with-water” title_text=”sprinkler” disabled_on=”on|off|on” _builder_version=”4.9.10″ _module_preset=”default” custom_padding=”||||false|false” animation_style=”flip”][\/et_pb_image][et_pb_text _builder_version=”4.9.10″ _module_preset=”default” text_font=”Bevan||||||||” text_text_color=”#E09900″ text_font_size=”22px” custom_margin=”||10px||false|false”]<\/p>\n When will I receive my first bill with this new system?<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.9.10″ _module_preset=”default”]<\/p>\n Many customers may have already received a bill for part or all of a month with the new meter. By February 2022, all customer bills should be based on the new meter and new meter readings. <\/span><\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.9.10″ _module_preset=”default” text_font=”Bevan||||||||” text_text_color=”#E09900″ text_font_size=”22px” custom_margin=”||10px||false|false”]<\/p>\n How will I access my water usage data?<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.9.10″ _module_preset=”default”]<\/p>\n Once the project is completed, you will receive a notification for a smartphone or computer application that will provide real-time data about your water usage. We will also provide instructions for online account maintenance.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" WCSA’s Meter Replacement ProjectFrequently Asked QuestionsBecause WCSA\u2019s Meter Replacement Project is nearing completion, we are updating our customers on what these new water meters provide and how they impact you.Why […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"xn-wppe-expiration":[],"xn-wppe-expiration-action":[],"xn-wppe-expiration-prefix":[],"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[],"tags":[],"class_list":["post-48796","page","type-page","status-publish","hentry"],"yoast_head":"\n
<\/span> <\/span>slowed or stopped)<\/p>\n