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25122 Regal Drive

Abingdon, VA 24211



Email Address

UPDATE:  WCSA’s Response to COVID-19

In December 2020 in response to the COVID-19 pandemic, WCSA temporarily suspended disconnection of water and sewer service due to nonpayment of bills. Disconnection for nonpayment of bills is set to resume on Wednesday, April 7, 2021.

Please contact our office at 276-628-7151 before 5 p.m. on Friday, April 2, 2021, to pay your bill or make arrangements for setting up a payment plan for any outstanding balance.

WCSA will be waiving all late penalties accrued between August 1, 2020, and March 31, 2021. Any late penalty that you have paid between August 1, 2020, and March 31, 2021, will be adjusted on your account as a credit.

As a note to our customers, the lobby of WCSA’s administrative office in Abingdon, Virginia, will remain closed to the public until further notice due to the continuing COVID-19 pandemic. Service to customers will not be affected by this change.

Customers may continue to have their service needs met through the following options:

  • Our drive-through window (M-F, 7 a.m. – 5 p.m.)
  • Phone: 276.628.7151 (M-F, 7 a.m. – 5 p.m.)
  • Email:
  • Auto draft, online and phone payments (24/7) by credit/debit card or e-check
  • Drop box located at our drive-through window and foyer (24/7)

Waterline Extension Project Brings Safe, Reliable Drinking Water to Sugar Cove Road Residents

Last fall, WCSA completed its Sugar Cove Road Waterline Extension Project, which brought municipal water service for the very first time to 12 residences that previously relied on wells and springs, and were often presented with taste, discoloration and water volume...

WCSA Receives $18.7 Million USDA Loan for New Water Storage and Distribution Systems

In October 2020, WCSA was awarded an $18.7 million U.S. Department of Agriculture (USDA) Rural Development loan for improvements to water storage and distribution systems. The funds will help support the Abingdon Water Storage Tank Improvements Project and the...

WCSA is Offering Free Vacuum Breakers to Customers

As mentioned in the November issue of WCSA’s “In The Pipe” newsletter, water in a garden hose can be drawn back into our water supply in many ways, creating a potential risk for backflow of contaminated water into our homes, wells, or neighborhood or municipal water...

WCSA Named One of Three Rural Service Providers for Virginia’s Best-Tasting Drinking Water

Where can you find the best-tasting drinking water in the Commonwealth? In Southwest Virginia, according to the Virginia Rural Water Association (VRWA), which named the Washington County Service Authority (WCSA) among the top three providers in the state. Winners of...

WCSA Receives Prestigious National EPA Award for Rattle Creek Road Water Line Extension Project

The U.S. Environmental Protection Agency (EPA) recently awarded an Aquarius award to WCSA. WCSA was selected as Virginia’s entry into the award program and won the national award in the Excellence in Community Engagement focus area. The Aquarius award is a national...

Latest News




  1. 6-21-21 Special Called Meeting

    June 21 @ 6:00 pm - 7:00 pm
  2. June 28, 2021 Regular Board Meeting

    June 28 @ 6:00 pm - 8:30 pm


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If you have an emergency to report please call:
7:00 a.m. and 5:00 p.m.

A WCSA Customer Service Specialist will be happy to assist you.

All calls after 5:00 p.m.,
please call:
and Choose Option 3.

Reliable Home Repair Plans

Home repairs don’t always give advanced warnings. They just happen. That’s why being prepared with a home repair plan is important.