UPDATE: WCSA’s Response to COVID-19
In December 2020 in response to the COVID-19 pandemic, WCSA temporarily suspended disconnection of water and sewer service due to nonpayment of bills. Disconnection for nonpayment of bills is set to resume on Wednesday, April 7, 2021.
Please contact our office at 276-628-7151 before 5 p.m. on Friday, April 2, 2021, to pay your bill or make arrangements for setting up a payment plan for any outstanding balance.
WCSA will be waiving all late penalties accrued between August 1, 2020, and March 31, 2021. Any late penalty that you have paid between August 1, 2020, and March 31, 2021, will be adjusted on your account as a credit.
As a note to our customers, the lobby of WCSA’s administrative office in Abingdon, Virginia, will remain closed to the public until further notice due to the continuing COVID-19 pandemic. Service to customers will not be affected by this change.
Customers may continue to have their service needs met through the following options:
- Our drive-through window (M-F, 7 a.m. – 5 p.m.)
- Phone: 276.628.7151 (M-F, 7 a.m. – 5 p.m.)
- Email: email@example.com
- Auto draft, online and phone payments (24/7) by credit/debit card or e-check
- Drop box located at our drive-through window and foyer (24/7)
Last fall, WCSA completed its Sugar Cove Road Waterline Extension Project, which brought municipal water service for the very first...
In October 2020, WCSA was awarded an $18.7 million U.S. Department of Agriculture (USDA) Rural Development loan for improvements to...
WASHINGTON COUNTY SERVICE AUTHORITY
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If you have an emergency to report please call:
7:00 a.m. and 5:00 p.m.
A WCSA Customer Service Specialist will be happy to assist you.
All calls after 5:00 p.m.,
and Choose Option 3.
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