WCSA’s Response to COVID-19

Earlier this year, in response to the COVID-19 pandemic, WCSA temporarily suspended disconnection of water and sewer service due to nonpayment of bills. Disconnection for nonpayment of bills is set to resume on Wednesday, Aug. 5, 2020.

Please contact our office at 276-628-7151 before 5 p.m. on Friday, July 31, 2020, to pay your bill or make arrangements for setting up a payment plan for any outstanding balance.

For accounts that have been paid in full, or for any payment plans arranged by this time, WCSA will waive all 10% late penalties accrued between Jan. 1, 2020, and July 31, 2020. Any 10% late penalty that you have paid between Jan. 1, 2020, and July 31, 2020, will be adjusted on your account as a credit.

As a note to our customers, our business hours have been extended to 7 a.m. to 5 p.m., Monday through Friday (except holidays). However, the lobby of WCSA’s administrative office in Abingdon, Virginia, will remain closed to the public until further notice due to the continuing COVID-19 pandemic.

Customers may continue to have their service needs met through the following options:

• Our drive-through window (M-F, 7 a.m. – 5 p.m.)
• Phone: 276.628.7151 (M-F, 7 a.m. – 5 p.m.)
• Email: inquiry@wcsa-water.com
• Auto draft, online and phone payments (24/7) by credit/debit card or e-check
• Drop box located at our drive-through window and foyer (24/7)

Please click here for additional information.