25122 Regal Drive

Abingdon, VA 24211



WCSA’s Response to COVID-19

Earlier this year, in response to the COVID-19 pandemic, WCSA temporarily suspended disconnection of water and sewer service due to nonpayment of bills. Disconnection for nonpayment of bills is set to resume on Wednesday, Aug. 5, 2020.

Please contact our office at 276-628-7151 before 5 p.m. on Friday, July 31, 2020, to pay your bill or make arrangements for setting up a payment plan for any outstanding balance.

For accounts that have been paid in full, or for any payment plans arranged by this time, WCSA will waive all 10% late penalties accrued between Jan. 1, 2020, and July 31, 2020. Any 10% late penalty that you have paid between Jan. 1, 2020, and July 31, 2020, will be adjusted on your account as a credit.

As a note to our customers, our business hours have been extended to 7 a.m. to 5 p.m., Monday through Friday (except holidays). However, the lobby of WCSA’s administrative office in Abingdon, Virginia, will remain closed to the public until further notice due to the continuing COVID-19 pandemic.

Customers may continue to have their service needs met through the following options:

  • Our drive-through window (M-F, 7 a.m. – 5 p.m.)
  • Phone: 276.628.7151 (M-F, 7 a.m. – 5 p.m.)
  • Email: inquiry@wcsa-water.com
  • Auto draft, online and phone payments (24/7) by credit/debit card or e-check
  • Drop box located at our drive-through window and foyer (24/7)

Please click here for additional information.

Water Line Extension Project Brings New Service to Rattle Creek Road Residents

Following the completion of the Rattle Creek Water Line Extension Project earlier this year, several residences in the Rattle Creek Road community were connected to WCSA’s water service, providing them with clean and dependable access to clean drinking water for the...

Rich Valley Road Water Line Extension Project

Rich Valley Road Water Line Extension Project Will Bring New or Improved Water Service to Numerous Residents Early this spring, WCSA began construction on the Rich Valley Road Water Line Extension Project, which will not only increase the reliability of the service...

WCSA Earns Top Ranking in Operations, Performance for Tenth Consecutive Year

      ABINGDON, Va. – For the tenth consecutive year, WCSA has been awarded a gold award by the Virginia Department of Health (VDH), the highest possible ranking in operations and performance excellence for water utilities.  WCSA received a 2019...

WCSA Receives $18.5 Million in USDA Rural Development Funding for Sewer Expansion Project

    ABINGDON, Va. ― The Washington County Service Authority (WCSA) recently received $18.5 million in financial assistance from the United States Department of Agriculture (USDA) Rural Development’s Rural Utilities Service (RUS). The funding package includes...

Latest News




  1. August 24, 2020 Regular Board Meeting

    August 24 @ 6:00 pm - 8:00 pm
  2. September 8, 2020 Special Called Meeting

    September 8 @ 6:00 pm - 8:00 pm


Click image to read


If you have an emergency to report please call:
7:00 a.m. and 5:00 p.m.

A WCSA Customer Service Specialist will be happy to assist you.

All calls after 5:00 p.m.,
please call:
and Choose Option 3.

Reliable Home Repair Plans

Home repairs don’t always give advanced warnings. They just happen. That’s why being prepared with a home repair plan is important.